How To Contact Green Dot

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Green Dot may be a depository financial institution that focuses on reloadable, prepaid debit cards. Their cards are relatively easy to use, but you’ll run into trouble when you’re fixing or using your card. If you would like to contact Green Dot customer service, you’ll do so by calling them on the phone, or reaching out through social media. In some cases, you’ll even find help from their extensive commonly asked Questions section on their website.

Calling Green Dot Customer Care

Dial +1 (866) 795-7497 to succeed in the customer service center. On your phone, call the customer service number, and await the automated menu to start . hear the choices to ascertain if any of them apply to your issue, and choose the one that the majority closely represents your problem or concern.

The phone may ring a couple of time before connecting you to the automated menu. twiddling my thumbs while the phone is connecting! If it rings for quite 20-30 seconds, hang up and redial the amount .

Getting Help Online

Send Green Dot Support a message on Facebook to talk with a representative. On Facebook, look for Green Dot Support. Once you reach their page, select the “message” button to contact a representative. Explain your problem in the maximum amount detail as possible, but don’t include any personal information, like your card number or Social Security number.

  • As of June 2018, Green Dot Support normally responds to messages within a couple of hours of receiving them.

Tweet at Green Dot on Twitter to receive a response to your question

If you’ve got a Twitter account, compose a general tweet about your problem, and tag “@GreenDotCards” within the tweet. await a couple of hours to receive a response, and check your direct messages tab, located within the bottom right corner of the app, to ascertain if they answer you with a message.

  • counting on the time of day, it can take between 1-6 hours to urge a response.

Reference Green Dot’s how-to videos for help with using your card

Green Dot features a series of customer support videos on their help page and on their YouTube. Watch a walk-through video if you would like help activating your card, fixing direct deposit, or loading cash onto a card.

  • If you continue to have questions, click on the link within the description of the video, which can take you to a written article about the subject . You’ll ask this text as you’re employed through the matter .

Tips

  • Twiddling my thumbs when calling customer service or chatting with a representative online. They’re there to assist you with their problem, but it’s going to take some time!
How To Contact Green Dot

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