How to File a Complaint Against a Credit Union

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Credit unions are nonprofit organizations that serve their customers. Credit unions can be either federally or state chartered, which dictates who regulates their actions. If you have a dispute with a federal or state chartered credit union, you ought to try to work it out with them first. If you’re unsuccessful, you’ll bring your complaint to the National depository financial institution Administration (NCUA) or to your state regulator. If all else fails, you’ll bring a lawsuit against the depository financial institution surely actions.

Complaint Process

If you’ve got a complaint, first, attempt to resolve the matter directly together with your depository financial institution . this might involve contacting the credit union’s customer service department, senior depository financial institution management, or the supervisory committee. If you can’t resolve the difficulty together with your depository financial institution , you’ll contact NCUA’s Consumer Assistance Center for help by completing the NCUA Consumer Assistance Form (PDF version). If your complaint involves quite one issue or depository financial institution , you’ll got to submit separate complaint forms for every issue or depository financial institution . Once the form(s) has been received, you’ll receive an acknowledgement and extra information about the complaint process from NCUA’s Consumer Assistance Center. Learn more about the complaint process below:

1. Contacting the depository financial institution

Gather relevant information. Before you approach your depository financial institution with a drag , gather information which will assist you make your case. attempt to understand who caused the matter , what the matter is, when it occurred, where it occurred, and why it occurred. Things to seem for include:

  • Documentation of conversations with employees and managers. they ought to include details about who you talked to, once you talked to the person, for a way long you talked, and what the conversation was about.
  • The names of the workers involved in your dispute. this might be the teller that helped you or it’s going to be the loan officer that signed off on your loan agreement.
  • a private statement that explains what your concern is. for instance , you would possibly have an overdraft fee once you thought you had overdraft protection otherwise you may need a service charge once you thought your account was free.
  • Gather statements, loan payment receipts, or ATM receipts. this stuff can assist you determine exactly when the matter occurred. they’re going to also assist you pinpoint where the matter occurred (i.e., was it an ATM transaction or was it a drive-thru deposit). Finally, these sorts of documents will assist you show the depository financial institution why the matter occurred. for instance , your account may show that cash didn’t get transferred because it was alleged to which is why you bought an overdraft fee.

2. Consumer Assistance Center Review

Upon receiving your complaint the buyer Assistance Center will send you an acknowledgment that has a case number. Thereafter, we’ll determine whether your complaint involves matters within NCUA’s enforcement authority. If your complaint falls outside of NCUA’s regulatory enforcement authority, we’ll notify you that your case has been mentioned the acceptable federal or state agency for handling.

3. Filing a Complaint with the NCUA

Determine if your depository financial institution is federally chartered. Federal credit unions will usually have the word “federal” somewhere within the title. Also, any depository financial institution with headquarters in Arkansas, Delaware, South Dakota , Wyoming, or Washington, D.C. may be a federal depository financial institution .

  • If you’re still unsure, you’ll visit your depository financial institution branch. Federally chartered credit unions must display NCUA signs in their branches.
  • additionally , you’ll find more information by using the “Find a Credit Union” link at

File a written complaint. you’ll start a federal complaint by filling out an NCUA Consumer Assistance Form. the shape are often found at Assistance Form – English.pdf. the shape will invite your information also because the credit union’s information. it’ll ask you to explain the complaint and add any documentation you think that will help NCUA make a choice . Finally, you’ll need to invite a resolution.

  • along side this type , you ought to also supply copies of any correspondence or evidence relevant to your complaint.
  • you’ll submit the shape and your documentation online at you’ll also fax your information to 703-518-6682. you’ll also send your complaint to “National depository financial institution Administration, Consumer Assistance Center, 1775 Duke Street, Alexandria, VA 22314-3418.

4. Communicating with State Regulators

Locate your state’s regulatory authority . Perform an online search about what agency regulates your state chartered credit unions. If you’re not having any luck, call NCUA’s Consumer Assistance Line at 800-755-1030.

  • In California, for instance , state chartered credit unions are regulated by the credit union Division of the Department of Business Oversight.
  • In Washington, state chartered credit unions are regulated by the Department of monetary Institutions.

Going to Court

Hire an attorney. If the regulatory complaint process fails, you’ll be ready to bring a lawsuit against the depository financial institution . Most cases will involve contract disputes, so you ought to search for a professional contracts attorney. However, there are other sorts of cases you’ll have against a depository financial institution (i.e., discrimination or fraud). If you would like help finding an attorney, visit your state bar’s website and use their lawyer referral service. In California for instance , you’ll call a private who will ask you general questions on your case. At the top of your conversation, they’re going to offer you the names of variety of qualified attorneys in your area.

  • Before you hire an attorney, sit down with them for an initial consultation. During this meeting you ought to discuss their experience and expertise in your particular area of the law; their reputation for fulfillment and honesty; and their comfort level together with your case.
  • additionally , you ought to never hire an attorney without first discussing their fee structure.

5. Participate during a trial

If a settlement can’t be reached, you’ll attend trial. At trial, a judge or jury will hear evidence, which could include physical also as documentary evidence, and can decide who is true and who is wrong. all sides will have a chance to present evidence also as ask questions on the opposite side’s evidence.

At the end, the judge or jury will deliberate and make a choice . If you win, you’ll be awarded damages.

How to File a Complaint Against a Credit Union

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