How To Replace Your EBT Card

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If you receive food or economic assistance from the govt , you likely have an Electronic Benefits Transfer (EBT) card. This card operates a bit like a open-end credit , and your benefits are deposited in your account monthly . If your card is broken , or if it’s lost or stolen, you’ll call or stop by an area office to possess it replaced. In some states, you’ll also request a replacement online.

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PIN Your Card

PIN stands for private number . To use your EBT card, you want to enter your 4 number secret PIN into the machine. Your PIN will arrive within the mail separately from your card. it’s going to take 7-10 business days to arrive.

Request a replacement card

If your card is lost, stolen or damaged call EBT Customer Service at (800) 997-2555 directly .

You can also request a replacement EBT card:

  • On and therefore the DTA Connect mobile app. Under ‘My Info’, click for the asking an EBT Card. you’ll also track the cardboard within the mail on DTA Connect.
  • Use the automated prompts on the DTA Assistance Line (877) 382-2363.

Replacing Your Card face to face

Check office hours and locations. If you would like a replacement card immediately, you’ll attend an area office face to face and have a replacement card printed immediately. counting on where you reside , there may only be particular offices that print replacement cards.

  • Call the local number for your benefits’ office if you would like to request a replacement card face to face . You’ll have more efficient service if you create a meeting instead of walking in.
  • Most benefits offices are open Monday through Friday during regular business hours. Some may remain open for an hour or two within the evening.

Receive your replacement card

once you request a replacement card face to face , it’ll be printed immediately. Some offices may print a short lived or emergency card within the office, then send your permanent card through the mail.

Whatever benefits remained in your account are going to be transferred to your new replacement card.


  • Safeguard your EBT card even as you’d a credit or open-end credit . If you request too many replacements during a year (typically 4 or more during a 12-month period), you’ll need to ask a benefits worker before you’ll get another card.


  • If your EBT card is lost or stolen, call customer service directly and report it therefore the card number are often cancelled. Otherwise, someone might use your benefits.
  • While your local benefits agency will replace the cardboard itself, any lost benefits won’t get replaced . this is often why it is vital to report your card lost or stolen as soon as possible.
How To Replace Your EBT Card

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